Changelog

New updates and improvements to Koala.


New Website

If you’re here, you might’ve noticed a new coat of paint and brand identity for our main website! We’re really excited to continue iterating on this — sharing product updates, along with our upcoming blog, and more!

CSV Uploads

Have a long lead list from a recent conference or webinar? You can now use Koala to find the gold sitting in the list! Simply upload your list, wait a few seconds for Koala to enrich and sort the leads, and voila - the gold comes to the top!

CSV Upload Screenshot

Fixes and Improvements

  • Added two new filters to account + contact lists: firmographic fit and intent score
  • Improved experience configuring your conversion filter on the insights page
  • Smarter Content Security Policy (CSP) error detection in the Koala pixel

True Session Filter

Session time is one of the most compelling intent signals on your website. We don’t just measure the time a visitor is sitting on your website idly, but rather, we track the time someone is actively engaging with your site. And now you can filter for this in your account and contact lists!

True Session Filter Filter Menu

Other improvements & fixes

  • rolled out a number of improvements to the unmanaged form pages
  • better handling of integration rate limits
  • ability to remove conversion filters in the ‘Auto ICP’ insights page

Auto Form Tracking

You can now see and track every Form Fill on your website using Koala. Get instant metrics on every form fill, and understand the performance of every demo request.

We’re also working on automatically converting Form Fills into Koala Account & Contact lists, so your BDR team can get alerted when a high scoring account or contact raises their hands.

Forms index

New Filter Menu

We've updated our Profile and Account menu to better help you find relevant account and profile filters. Specifically, we centralized all filters into a single menu, allow you to quickly find a filter by searching for it, and improved labels and iconography so that you can find your top accounts and contacts faster than before.

Updated Filter menu

Profile / Contact Lists

Contact Lists are now generally available. All Koala users are now be able to create their own Contact Lists to track their territories or vertical based on Contact Level traits.

Forms index

Search on Profile and Account Integration Data

Do you want to know all profiles that were imported to Outreach, but never contacted? What about the website visitors that do not exist in your Salesforce instance? How many accounts were imported to Salesforce, but never contacted?

With the addition of Profile lists, we now also give you the ability to now slice and dice your Profile and Account lists based on data coming from Hubspot, Outreach and Salesforce.

Searching on integration data

You can perform enhanced attribution queries for Profiles and Accounts now. Head out to the Profiles and Account pages and find all of the hidden gems!

Fixes and Improvements

  • We've also made it easy to create a new Slack channel when creating or editing a view subscription, as well as providing helpful error / warning messages as you set up or reconnect the Slack integration.

Add Contacts to Outreach Sequences

We’ve made our Outreach integration even better, you can now add Koala contacts directly to your Outreach Sequences in one step.

Screenshot of importing contacts to Outreach.

Rich Slack Notifications

We've made some substantial improvements to our Slack integration to bring you relevant data about your prospects directly in your Slack channels.

From your Views, look for the Subscriptions tab to connect to Slack and have information about your leads (Fit Grade, Intent Score, Session Time and more!) delivered directly to you.

Screenshot of View subscription Slack notification

Fixes and Improvements

  • Now you can log in or sign up using your Google account. You can still use email/password, if you prefer.

  • Refresh your Outreach Cache - You can now trigger an update the Outreach data so that you see the latest accounts, prospects or sequences reflected in Koala!

Screenshot of refreshing Outreach Cache

  • Connect Integrations in the Actions Menu - Forgot to connect your Salesforce or Outreach your flow and navigate to the Integrations catalog. You can start connecting new integrations directly from the Actions Menu.

Screenshot of connecting integrations from actions menu


New Overview Page

Starting today, there’s one more reason for your team to return to the Koala App every day! We’re rolling out a brand new Project Overview page where you can see key metrics and insights about your Koala project.

The new Overview is also a launchpad for your most common Koala workflows, like tracking Accounts in your territory, or configuring new views.

Check the bottom of your overview for Account Insights: a new collection of widgets that show you new account audience ideas such as “Untracked Accounts”, “Pricing Page Visitors”, or “Surging this week”.

Top of overview screen

Bottom of overview screen

Account Actions Improvements

As Koala adds support to more integrations - learn more about the Outreach integration below! - the number of actions you can perform on accounts also grows. We’ve redesign our actions menu to support this:

  • Standardize shortcuts with a two key combination: shortcuts start with a key to identify the integration and the next key to identify the action
  • A new way for account admins to configure what actions are visible: Selecting “Configure visible actions” at the bottom of the action menu will take admins to a new panel where they can have a holistic view of what actions are available for all integrations, and enable or disable them.
  • Submenus per integration: see actions for all your integrations at once. And remember, admins can disable some of those actions if they don’t fit your workflow!

Account actions popup

Fit + Intent Everywhere

We’ve continued to make refinements to the fit grade and intent scores throughout Koala. Now you’ll find the fit letter grades on every account list, as well as the account details page.

We also rolled out a composite Koala Score™ that highlights how companies are ranked across both the fit and intent axes. You’ll see this as a 5-point scale based on what percentile of fit and intent a given account falls within.

Fit and intent overview

Work Email Filters for Accounts

Ever found an exciting logo in your Accounts List, invested time looking through the account activity to later on realize you were looking at student, or hobbyist visitor playing with your Product for a personal project?

We heard your feedback, and started rolling a brand new “Work Email Filter” that gives you the ability to filter out hobbyist and students from your views and cohorts.

Use this filter to select accounts and contacts that have entered their work email address.

Work email filters in the filter popup

Outreach Integration

Our most requested integration is now live and ready to use! Thank you to all early partners who helped us design and ship the Outreach Integration.

We have shipped the 4 most requested workflows, and started on a brand new one that we’re also pretty excited about. Right now you can:

  • Import Koala Accounts into Outreach
  • Import Koala Contacts into Outreach
  • Claim a Koala Account in Outreach
  • Open a Koala Account in Outreach via permalinks
  • Filter your Koala Views by Outreach filters
  • [Soon] Add an Account / Contact directly to an Outreach Sequence
  • [Soon] Automate tasks from Koala to Outreach.

Outreach overview page

Outreach filters in filter popup

Ability to import contacts into your Outreach instance

Improvements and Fixes

  • When Claiming accounts, users will see a confirmation popup showing who the current owner of that account is, and have a chance to cancel/confirm the action.

🔮 Account Lists Powered by Auto ICP

Koala now automatically generates a machine learning backed Automatic Ideal Customer Profile that can be used to sort and uncover hidden gems who are visiting your website.

The algorithm is continuously learning and surfacing your best accounts based on the Closed Won opportunities from your CRM.

You can slice and dice your Top Accounts list using any of the existing filters in the Koala App. Try it today on the new Insights & ML section of the Koala App.

Auto ICP

Other Features

Slack Integration

Wish you could get notified whenever companies match one of your filtered Views? Now we have a shiny new Slack integration that lets you receive messages in a Slack channel of your choice. Get started by navigating to the “Subscriptions” tab on any View and follow the prompts to connect Slack!

Configurable Actions

We want to make Koala fit your sales workflow, and not the other way around. We now allow you to configure what actions are available in koala for your different integrations, so you can disable the ones that don’t fit your use case and enable the ones that do. Head out to “Integrations” and to your CRM configuration and you’ll be able to enable and disable actions. This is an ongoing effort for us and we will be shipping more capabilities in this area soon, so stay tuned!

Configurable Actions

Fixes and Improvements

  • New Search bars for My Accounts and all Account Views: You can now search by Company Name and Website in any account list.
  • Performance improvements to Account Browsing.
  • New Autocomplete Experience for Page Views and Events: You can now autocomplete existing Page and Event names when filtering accounts.

New Features

Brand new information architecture

We restructured the top-level information architecture and navigation to make finding your way around the Koala app much easier! Now there are three main groups of content to explore:

  1. Website - which includes the chat inbox, demo/chat widget configuration + site analytics
  2. Leads - which includes everything for ABM – your accounts, custom views, customer profiles
  3. Manage - for all those project settings, like managing your team, your integrations, and your ICP (Ideal Customer Profile)

Omnisearch

Most of us have gotten pretty accustomed to keyboard shortcuts from tools like Slack and Linear. We've had this little feature for a few weeks, but now you'll find Koala's omnisearch immediately visible in the main navigation bar. Of course, you can cmd+k your way to it from anywhere in the app, too!

Other Improvements

  • Now you can claim accounts in Salesforce directly from Koala.
  • We've made the customer profiles page much faster.
  • Domain matching on accounts in your CRM is more reliable. For instance, we will automatically match at the top domain even if your CRM has a subdomain for the company website.